See all six steps in one coherent, live conversation and learn to recognize them in someone else's words — before you lead your own.
Why read someone else's conversation
An example before practice
Before you lead a difficult conversation yourself, it helps to see one in full at least once — with all six steps in their natural order. Below is the transcript of an appointment: an oncologist gives a patient the result of her biopsy.
Read like an annotator: next to each of the doctor's lines, put a letter in your head — S, P, I, K, E, or S. This exact skill — recognizing the step in a live sentence — is what you'll need in the simulator in the next unit.
Lesson notes
An example before practice
Before you lead a difficult conversation yourself, it helps to see one in full at least once — with all six steps in their natural order. Below is the transcript of an appointment: an oncologist gives a patient the result of her biopsy.
Read like an annotator: next to each of the doctor's lines, put a letter in your head — S, P, I, K, E, or S. This exact skill — recognizing the step in a live sentence — is what you'll need in the simulator in the next unit.