A practical course on delivering hard news — a diagnosis, a loss, a rejection, a layoff — with care and professionalism. You'll learn the SPIKES protocol (six steps developed in oncology by Baile, Buckman, and colleagues) and practice it in a simulator: the AI plays a patient, a family member, or an employee, then assesses your conversation against a checklist. The method is simulation-based mastery learning: if you don't reach the bar, you get feedback and a new scenario, and you keep going until you're confident. Useful for doctors, managers, HR, psychologists, and anyone who has to say difficult things.